THAI GARDEN RESORT ACCESSIBILITY POLICY
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Commitment to Accessibility
At Thai Garden Resort, we are committed to providing a welcoming, accessible environment for all of our guests, including those with disabilities. We believe in the dignity and independence of all individuals and strive to ensure equal access to our facilities, services, and employment opportunities. Our goal is to prevent and remove barriers to accessibility wherever possible, and to provide accommodations that allow all guests and employees to participate fully in the experiences we offer.
This policy outlines our commitment to enhancing accessibility at Thai Garden Resort and ensuring that all individuals, regardless of their abilities, can enjoy a comfortable and inclusive experience.
General Provisions
Accessibility Plan
Thai Garden Resort will maintain an Accessibility Plan that outlines our strategies for improving accessibility and removing barriers for guests and staff with disabilities. The plan will be reviewed regularly and updated as necessary. It will be available on our website and in alternative formats upon request.
Training
We ensure that all staff members, particularly those who interact with guests or are involved in decision-making, receive training on the needs of persons with disabilities. This training includes information on providing excellent service to guests with disabilities and how to accommodate their needs in a respectful and helpful manner. We will also update the training program regularly to reflect any changes in our accessibility practices.
Information and Communications
Accessible Communication
At Thai Garden Resort, we are committed to meeting the communication needs of guests with disabilities. We will consult with individuals with disabilities to ensure that we provide information in formats that are accessible to them, including large print, Braille, or electronic formats. We are also committed to providing accessible emergency information to guests upon request.
Accessible Websites and Digital Content
We ensure that our website and digital content are accessible to all users, following international standards for web accessibility (WCAG 2.0, Level AA). We are continually working to improve our website’s accessibility to make it easy for everyone to access information about our resort, services, and amenities.
Feedback
We value feedback from all guests and encourage people with disabilities to share their experiences with us. Our feedback process is designed to be accessible, and we will provide accessible formats and communication supports upon request.
Employment and Accommodation Practices
Recruitment and Hiring
Thai Garden Resort promotes equal employment opportunities for all individuals, including those with disabilities. We will make accommodations during the recruitment process for candidates with disabilities and ensure that job applicants are informed about our accessibility policies. If a candidate requires accommodations during the selection process, we will work with them to arrange suitable support.
Employee Support and Communication
We provide support for employees with disabilities to ensure they have the necessary tools and resources to perform their job duties. This includes offering accessible formats and communication supports when needed. We will inform all employees about the accommodations available to them and ensure that new employees are aware of our accessibility policies as soon as they join the team.
Emergency Response Information
We will provide individualized emergency response information to employees with disabilities, if required, to ensure their safety in the event of an emergency. If an employee requires assistance during an emergency, we will work with them to designate a colleague to provide support.
Return to Work Process
For employees returning to work after a disability-related absence, Thai Garden Resort has a documented process for providing accommodations that support their reintegration into the workplace. This includes developing an individual accommodation plan in consultation with the employee.
Performance Management and Career Development
When conducting performance reviews, career development, or considering promotions, Thai Garden Resort will take into account the accessibility needs of employees with disabilities. We are committed to providing equal opportunities for career growth and advancement to all employees, with reasonable accommodations as necessary.
Accessible Facilities
We are committed to ensuring that all our facilities are accessible to all guests, including those with disabilities. Thai Garden Resort offers:
- Accessible parking spaces located near hotel entrances
- Wheelchair-accessible guest rooms with necessary amenities
- Accessible public restrooms and facilities
- Easy access to common areas, dining facilities, and recreational spaces
Our aim is to ensure that every guest can enjoy a comfortable and accessible stay.
Contact Information
For more information or to request accommodations, please contact our Guest Services Team:
Thai Garden Resort
Phone: +66 38 370 614
Email: guestservices@thaigarden.com
We are here to ensure that all guests have an exceptional and accessible experience at Thai Garden Resort.