Privacy Policy | Thai Garden Resort

THAI GARDEN RESORT PRIVACY NOTICE

Last Updated: November 11, 2024

타이 가든 리조트 (“Thai Garden Resort”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the ways we ensure that your information is protected.

Who We Collect Information From

We collect and process the personal information of the following categories of individuals:

Guests and Visitors: This includes all individuals who book a stay, use the services of our resort, or participate in any of the experiences or events offered at Thai Garden Resort (collectively referred to as “Guests”).
Owners and Prospective Owners: This includes individuals who own, or are considering the purchase of, any private residences or other property related to Thai Garden Resort.
Travel Agents and Partners: We may collect information from travel agents, corporate clients, and other business partners.
Website and Mobile App Users: Individuals who visit our website or use our mobile app (collectively referred to as our “Sites”).

This Privacy Policy applies to all Thai Garden Resort locations, operated under the Thai Garden Resort brand, and includes all associated subsidiaries and affiliates that manage and operate our properties.

Information We Collect

We collect personal information that may include the following categories:

Identity Information: Name, age, gender, passport details, or other government-issued ID data.
연락처 정보: Home address, phone number, email address, and other contact details.
Images: Photos or videos taken for security purposes (CCTV footage) or during your stay (e.g., event photographs).
Financial and Payment Information: Credit card details, billing address, transaction history, and spending patterns.
Reservation Information: Details of your bookings, including room type, location, dining and spa preferences, guest names, and dates of stay.
Health Information: Any health-related data provided to us for the purpose of improving your experience (see the “Health Information Notice” below for more details).
Preference Information: Personal preferences such as room temperature, pillow type, special requests, and past service feedback.
Purchase History: Details of purchases made during your stay or via our online shop, including delivery address.
Public Information: Information gathered from publicly available sources, such as social media or reviews, regarding your interactions with us.
Technical Information: Data about the devices you use to interact with our Sites, including IP address, geolocation, and device identifiers.
Correspondence Information: Any information you provide us in emails or other communications, including requests, inquiries, or complaints.

How We Use Your Information

We use the personal information we collect for various purposes, including but not limited to:

To create and manage your guest profile, remembering your preferences to enhance your stay.
To assist with reservations, booking requests, and the provision of services you request.
To process payments, confirm transactions, and manage billing.
To communicate with you regarding your stay, promotions, offers, and events that may be of interest to you (subject to applicable consent requirements).
To personalize your experience, including tailoring offers and marketing materials to your preferences.
For research, statistical analysis, and business operations, including service improvement and troubleshooting.
To comply with legal requirements, respond to inquiries, and resolve disputes or complaints.
To send newsletters or other marketing communications related to Thai Garden Resort (with your consent, if necessary).
To establish, exercise, or defend legal claims.

How We Use Your Information

We may aggregate information from a variety of Guests, Owners, and visitors to our Sites to better understand trends and your expectations. In such cases, all personally identifiable information is removed, and the aggregated data cannot be traced back to any specific individual, making it no longer classified as personal information.

Legal Bases for Using Your Personal Information

We rely on the following legal bases to process your personal information:

Performance of a Contract: We use your personal information to fulfill our agreement with you, such as providing services during your stay, processing bookings, and delivering customer service.
Legitimate Business Interests: Your personal information helps us run and improve our business. We use it to personalize your experience, streamline operations, and enhance the services we offer, all in a way that is aligned with your interests and expectations.
Consent: Sometimes, we will ask for your consent to process certain types of personal information, particularly for sending marketing communications or using your data for specific promotional activities. You have the right to withdraw your consent at any time.
Vital Interests: In exceptional cases, we may need to process your personal information to protect your health or safety, such as in the event of a medical emergency, where consent cannot be obtained.
Legal and Regulatory Obligations: We may also use your information to comply with legal obligations, such as financial reporting requirements and audits.

How and From Where We Collect Your Personal Information

We collect personal information directly from you in the following ways:

When you create an account or log in to access your profile on our Sites.
When you interact with our digital content, posts, or ads on social media platforms like Facebook, Instagram, or through partnering websites such as Google or LinkedIn.
When you make a purchase through our online platforms or book a reservation online, via phone, or directly with the resort.
During your stay at Thai Garden Resort, including when you check in or provide information through our mobile app.
Through our communications with you, including emails and chat functionalities on our Sites.

We may also receive personal information from third parties, such as:

Business Partners: These could include travel agencies, booking platforms, or concierge services who may share information about your bookings or preferences.
Service Providers: We work with trusted third-party providers for services like payment processing, customer support, and more.
Social Media and Other Public Sources: Information may be shared by individuals in your traveling party, authorized agents (such as travel assistants or concierge services), or from public platforms, such as images shared online that could help us recognize you or better serve you during your visit.

We may combine the information we gather about you from different sources, including details you provide to us and data we collect from third parties.

Use of Cookies and Similar Technologies

We use cookies, pixel tags, scripts, Mobile SDKs, and similar technologies to automatically collect information about your use of our Sites, including your browsing behavior, interactions with our content, and preferences. These technologies help us improve our services, offer you personalized experiences, and measure the effectiveness of our digital communications.

For example, we use these technologies to:

Remember your preferences and settings on our Sites.
Provide personalized content and ads.
Collect information about how you use our Sites, such as the pages you visit, the links you click, and how long you stay on our pages.
Track your activities across multiple devices, ensuring that we can personalize your experience consistently.
Conduct analytics to understand user trends, demographics, and improve our online services.

We may also use third-party tools to monitor traffic on our Sites and use analytics data to enhance our services. This helps us measure user engagement and optimize user experiences.

Interest-Based Advertising

To improve your online experience, we may work with third-party advertising companies that serve ads based on your interests. These ads may appear on other websites or social media platforms after you visit our Sites. For this purpose, we may share certain information, such as device identifiers or anonymized user data, to help serve relevant advertisements to you.

For more details about cookies and similar technologies, including how to manage your cookie preferences, please see our Cookie Notice.

Google Maps and Google Earth

We use Google Maps and Google Earth to enhance your experience on our Sites. These tools may collect information about your location (such as your IP address or GPS data) to display relevant geographic content, such as nearby attractions or the resort’s amenities.

This data is governed by Google’s Privacy Policy and the Google Maps/Google Earth Additional Terms of Service. If you wish to manage your privacy preferences regarding Google services, you can explore Google’s opt-out options here.

How We Protect Your Personal Information

At 타이 가든 리조트, we prioritize the security of your personal information. We implement a variety of physical, technical, and organizational measures to maintain the integrity and confidentiality of the information you provide us. These measures include:

Monitoring systems and processes to detect and prevent unauthorized access.
Access controls to limit who can view your personal data.
Encryption technologies to protect your data during transmission.
Employee training on data security practices.
Regular audits and updates to our security systems.

While we take extensive precautions to protect your data, no system is entirely secure. Unauthorized access, technical failures, or unforeseen incidents may compromise the security of your personal information. Additionally, while we make efforts to secure any personal data stored with third parties, we cannot guarantee its complete protection.

Email communications are not secure, and we advise you not to send sensitive information, such as credit card details, via email. When using email to contact us (for example, through the “Contact Us” section of our website), please be cautious of sharing confidential data.

For added security, we recommend always logging out and closing your browser after making an online reservation or completing a form, particularly if using a shared or public computer.

Will Your Personal Information Be Shared with Third Parties?

We may share your personal information with trusted third parties for the following purposes:

Other Thai Garden Resort Properties: Information may be shared across our resort locations for administrative purposes.
Third-Party Service Providers: These include agents, contractors, or service providers who assist us in delivering services, making reservations, or handling payments.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to new ownership or involved parties.
Professional Advisors: We may share data with legal or financial advisors, auditors, and consultants.
Government or Legal Authorities: We may disclose your personal data to comply with legal obligations or when required by local authorities, regulators, law enforcement, or for health and safety reasons.
With Your Consent: We will share your information with others only when you provide explicit consent or as directed by you.

We may also share personal information with online advertising companies, analytics providers, and search engines to help us improve our website, offer personalized content, and better target ads to users, as described in our section on “Cookies and Similar Technologies.”

When we engage third parties to process your data on our behalf, we ensure that they are contractually bound to protect your information in accordance with the terms of this Privacy Policy.

If you are engaging with a third-party residential developer, please review their specific privacy policies for further details on how they handle your data.

Will Your Personal Information Be Transferred Outside of Thailand?

Your personal information may be processed, stored, and transferred to countries outside of Thailand, including regions where data protection laws may differ from those in your home country. Specifically, some of your data may be stored in central reservation systems or servers located outside Thailand, including in countries such as Canada.

When transferring data internationally, we implement appropriate safeguards, such as data transfer agreements, to ensure that your personal information remains protected according to applicable data protection laws.

If you have questions or would like more information about how we manage cross-border data transfers, please contact us directly (see the “Contact Us” section below).

What Rights Do You Have Regarding Your Personal Information?

Depending on your country or region of residence, you may have certain rights concerning the personal information we hold about you. These rights may include:

Accessing Your Information: You can request to access the personal information we hold about you.
Correcting or Deleting Information: You may ask us to correct any inaccuracies or delete certain personal data, subject to applicable legal requirements.
Declining Marketing Communications: If you no longer wish to receive marketing communications, you can opt out at any time by clicking the “unsubscribe” link in any promotional emails. You can also contact us directly at media@thaigarden.com to opt-out. Please note, however, that you may still receive important service-related communications (e.g., confirmations, transactional emails, and security updates).

We may need to verify your identity before processing your request to ensure that we’re acting on behalf of the correct individual. There may also be certain legal reasons for which we are required to retain some personal information, even if you request its deletion.

Please note that the rights you can exercise regarding your personal information depend on the laws of the country or region where you live.

Your Additional Rights

Depending on the applicable laws in your country, region, or state of residence, you may have certain additional rights regarding your personal information, including:

Objecting to the processing of your personal information: You have the right to object to certain types of processing of your data, where we rely on legitimate interests.
Requesting a restriction on the processing of your personal information: You may request that we limit the way in which we process your personal data in certain circumstances.
Opting out of marketing: You can opt out of the processing or disclosure of your personal information for direct marketing purposes.
Withdrawing your consent: If we process your personal data based on your consent, you can withdraw it at any time, as permitted by law.
Requesting a copy of your personal information: You can request a machine-readable copy of your personal data, or ask for it to be transferred to another organization.

If you decide not to provide certain personal information to Thai Garden Resort, please note that it may affect our ability to deliver certain services or fulfill specific requests.

If you withdraw your consent, we will respect your decision, but please note that this may limit our ability to provide certain services to you.

Exercising Your Rights

If you wish to exercise any of these rights, please contact us via the following channels:

For hotel guests: Reach out to our Guest Relations Team via email at guestservices@thaigarden.com or by calling our front desk at +66 38 370 614.
For owners: Contact the Property Manager at your specific Residence or directly via our general inquiry email or phone number.

If you would prefer, you may also designate an authorized agent (such as a lawyer) to submit a request on your behalf. We may require evidence of their authority to act on your behalf.

Retention of Your Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This may include retaining your data even after your stay at the resort for legal, administrative, or financial reasons.

We will securely delete or anonymize your personal information once it is no longer required for the purposes described above, unless retention is necessary for legal reasons or ongoing contractual obligations.

Financial information and transaction history will be retained as required by law and for necessary business purposes.

Business Transactions and Transfers of Personal Information

If Thai Garden Resort is involved in a business transaction such as a merger, acquisition, or sale, personal information may be transferred to the new owner, if necessary for the continuation of business operations. In such cases, your personal information will be protected according to this Privacy Notice or the equivalent terms under the new ownership.

In the case of third-party property owners, we may share necessary guest information to complete business transactions but retain control of the rest of your personal data, which will not be shared.

Applicable Laws

This Privacy Notice applies globally to the operations of Thai Garden Resort and complies with the applicable privacy and data protection laws, including those specific to Thailand and any relevant international regulations such as the European Union’s General Data Protection Regulation (GDPR) or similar laws in other regions where we operate.

Our data processing activities are also governed by the laws of Thailand, and we comply with local privacy regulations for any data collected from individuals within the country.

If you have concerns regarding the handling of your personal information or believe your data rights have been violated, you have the right to file a complaint with the relevant data protection authority. In Thailand, you can contact the Personal Data Protection Committee.

How Will Third-Party Websites Use Your Personal Information?

Our website may contain links to third-party websites, plug-ins, and applications. We are not responsible for, and this Privacy Notice does not apply to, the privacy practices of those third-party websites or services. The collection and use of your personal information by third parties are governed by their respective privacy notices and practices. If you wish to learn more about how your personal information is handled by any third-party website or service, we recommend reviewing their privacy notices directly.

Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the Privacy Notice, we will revise the “Last Updated” date at the beginning of this document. Any changes will take effect as of the date of publication, unless otherwise stated.

문의하기

If you have any questions or concerns about this Privacy Notice or how we handle your personal information, please contact our Chief Privacy Officer using the following methods:

이메일: media@thaigarden.com
Mail: Chief Privacy Officer
타이 가든 리조트
179/168 M5 North Pattaya Road, Naklua, Banglamung
Chonburi 20150
Thailand

Additional Notice for Residents of California, Colorado, Connecticut, Utah, and Virginia:

Some of the personal information we collect may be classified as “sensitive personal information” under certain state privacy laws, such as government identifiers, payment card information, or health-related data. We collect and use sensitive personal information to operate our services, perform contracts with you, comply with legal requirements, protect the safety of individuals, and for other internal business purposes in accordance with applicable laws. We do not sell sensitive personal information or process it for targeted advertising purposes.

We do not sell personal information in general. However, we allow third-party advertising networks and other businesses to collect non-sensitive personal information from your browser or device using cookies and similar technologies for advertising, analytics, attribution, and research. You have the right to:

Request access, correction, or deletion of your personal information.
Opt-out of the sale or sharing of personal information for targeted advertising purposes.
Limit the processing of sensitive personal information as permitted by law.

To exercise any of these rights or to opt-out of targeted advertising, you can submit a request via the contact details above. Additionally, you can manage your cookie preferences and tracking technologies by using the Cookie Preferences link found at the bottom of our website or through a global privacy control tool like the Global Privacy Control (GPC). This opt-out is specific to each browser or device, so you must perform the opt-out on each device and browser you use.

In addition, California residents have rights under the Shine the Light law (California Civil Code §1798.83), which provides certain rights regarding the disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for direct marketing without your consent.

Additional Notice under Japan’s Act on the Protection of Personal Information (“APPI”):

Thai Garden Resort and its affiliated properties in Japan carry out a joint use of personal information as stipulated under Japan’s APPI. The categories of personal information subject to joint use are described in the section titled “What personal information do we collect?” and the purposes of utilizing such personal information are outlined in the sections “How do we use your personal information?” and “On what bases do we use your personal information?”.

For the jointly used personal information, Thai Garden Resort and the affiliated properties work together to respond to requests regarding individual rights under the APPI. Contact information for Thai Garden Resort and how to exercise your rights under the APPI can be found in the “What rights do you have regarding your personal information?” section.

Thai Garden Resort’s Legal Representative for the purposes of this disclosure is the Chief Privacy Officer:
이메일: media@thaigarden.com

Additional Notice under South Africa’s Protection of Personal Information Act (“POPIA”):

In this Privacy Notice, the term “personal information” is expanded to include any identifiable, existing juristic person, where applicable. For information on making requests under Section 51(1)(e) of the Promotion of Access to Information Act (“PAIA”), you may consult the Manual maintained by Thai Garden Resort, which is available on our website.

Additional Notice on Health Information:

This additional notice applies specifically to personal information related to your health (collectively referred to as “Health Information”) as defined by applicable laws, such as Washington State’s My Health My Data Act and Nevada’s SB 370.

What Health Information do we collect and why?

We collect Health Information that you voluntarily provide to us and that is reasonably necessary to provide you with the services and experiences you request. For example, if you book a spa service or make a special request for accommodations, we may collect information about your preferences (e.g., accessible room requests), health conditions, diagnoses, treatments, medications, and any other relevant health-related information.

Will Health Information be provided to third parties?

We may share your Health Information, where permitted by applicable law, with:

Agents, contractors, or third-party service providers who assist Thai Garden Resort in providing services on our behalf.
Professional advisors who support our operational activities.
Local or foreign regulators, government bodies, health and safety authorities, law enforcement, and other relevant authorities, as required by law.
Other parties with your explicit consent or at your direction.

Where third-party service providers process Health Information on our behalf, Thai Garden Resort ensures those parties are contractually obligated to protect your information in a manner consistent with this Privacy Notice.

We may also disclose Health Information as required by law or legal process, or if we believe such disclosure is necessary to comply with legal obligations or protect the rights, property, or safety of Thai Garden Resort, our guests, or others.

What are your rights with respect to your Health Information?

You may have the right to:

Access your Health Information, including a list of third parties with whom we share it.
Withdraw your consent to our processing of your Health Information at any time.
Request the deletion of your Health Information, subject to any legal obligations that may require us to retain it.

To exercise these rights, please submit a request using the contact details provided in the “What rights do you have regarding your personal information?” section.

Additional Appeal Rights under Nevada and Washington Law:

If your request to exercise a right regarding your Health Information is denied, and you are a resident of Washington or Nevada, you may appeal the decision by contacting us at media@thaigarden.com. If your appeal is unsuccessful, you can raise a complaint with the appropriate state authority:

Washington State Attorney General: www.atg.wa.gov/file-complaint
Nevada State Attorney General: https://ag.nv.gov/Complaints/File_Complaint/